Terms and Conditions

Terms and Conditions, and Cancellation Policy

1. Nature of the Property

• Boracay Beach Houses and Boracay Suites are privately-owned, serviced vacation houses. They are not a hotel or resort, and hotel-standard services or staffing should not be assumed.

2. Utilities and Infrastructure

• Water, electricity, cable TV, sewerage, and internet in Boracay are supplied by third-party providers and can be interrupted without notice. An interruption outside our control is not grounds for a refund, discount, or cancellation.
• The backup generator provides limited power during outages (lights, TV, internet, outlets) and does not run air conditioning or water heaters. Solar power is also being added as a secondary backup source, but like the generator, it does not run at full capacity and is not guaranteed to power the entire property during an outage.

3. Rates and Payment

• A downpayment of 50% of the total rental is required to secure a booking. The remaining balance must be paid in full at least 3 weeks (21 days) before arrival. If a booking is made less than 3 weeks before arrival, full payment is required at the time of booking.
• Bookings for stays during super peak season (Christmas/New Year, Orthodox Christmas/New Year, Chinese New Year, and Holy Week) require full payment at the time of booking, regardless of how far in advance it is made.
• If the remaining balance cannot be paid by this deadline, please contact us as early as possible so we can arrange more time. A booking left unpaid with no arrangement made may be cancelled under the Cancellation Policy below, with the downpayment forfeited according to the applicable tier.
• Payments may be made by credit card or bank transfer. All bank charges, credit card processing fees, and other transaction costs are the guest's responsibility.
• We may decline, cancel, or reverse a booking if a payment is disputed, charged back, reversed, or found to be fraudulent, without prior notice.
• A valid credit card or security deposit may be held on file for the length of the stay to cover incidentals.

4. Check-in and Check-out

• Check-in is at 2:00 PM. Check-out is at 12:00 noon.
• A late check-out without prior arrangement is charged at 50% of one night per hour past 12:00 noon, up to the full nightly rate. Extended or repeated overstay may be treated as a breach of house rules.
• The lead guest named on the booking must be at least 18 years old and must be staying at the property.

5. Guest Count and Identification

• The number of guests who check in must match the number registered on the booking. A mismatch may result in cancellation of the booking and forfeiture of payment already made, and/or an excess-guest fee of PHP 2,500 per additional person per night.
• A valid government-issued ID is required from the lead guest at check-in, and the name on the ID must match the name on the booking.
• Rooms are designed for two adults as standard occupancy. Some rooms can accommodate children — please confirm with our staff before booking.

6. House Rules

• All rooms are strictly non-smoking. A cleaning fee of PHP 2,000 per night applies to any room that has been smoked in or smells of smoke.
• Pets are not allowed on the property unless approved in writing by management in advance.
• Parties or gatherings beyond the registered guests require prior approval from management.
• Quiet hours are 10:00 PM to 7:00 AM. Noise during these hours may result in a warning; repeated or serious violations are treated as a breach of house rules.
• Commercial photography, filming, or livestreaming on the property requires prior written approval from management. Personal photos and casual social media posts are always welcome.
• Boracay Beach Houses guests receive complimentary BBQ setup every Wednesday; guests cover the cost of food.
• Food and drinks are not included in the room rate, except that breakfast is included for Boracay Beach Houses guests. Boracay Suites does not include or offer breakfast.

7. Damages and Security Deposit

• A cash security deposit of PHP 5,000 is collected at check-in and refunded in full at check-out, provided there is no loss or damage to the unit. If damage costs more than the deposit, the guest pays the difference and will receive an itemized invoice.
• The deposit may be used to cover, without limitation: extra unregistered guests; repairs or replacements beyond normal wear and tear; excessive cleaning; moved or rearranged furniture; missing items, including towels; damaged or soiled linens and carpets; and lost or unreturned keys (PHP 500 fee).
• Damage discovered after the guest has checked out may still be charged to the card on file or invoiced directly.
• Everyone in the guest's party is jointly and individually responsible for damage they cause, regardless of who made the booking.

8. Breach of House Rules

• A serious or repeated breach of these house rules may result in forfeiture of the remaining nights of the stay and/or immediate eviction, at management's discretion, with no refund for the unused nights.
• A breach includes, without limitation: noisy, offensive, or unruly behavior; damage to or destruction of property; improper or unsafe conduct; unauthorized parties or guests; and any act that, in management's reasonable judgment, brings discredit to the property, its owners, or other guests.

9. Lost Property

• In-room safes are provided, and guests are encouraged to secure valuables in them. Management is not liable for items left unsecured.
• Items left behind after checkout are logged as “Lost and Found.” Unclaimed items are kept for 30 days and may be disposed of after that. Guests are responsible for shipping costs to have any returned item sent back.

10. Liability, Insurance, and Assumption of Risk

• By booking, guests agree to indemnify, defend, and hold harmless the owners of Boracay Beach Houses and Boracay Suites and their representatives against claims, disputes, litigation, judgments, costs, and legal fees arising from loss, damage, or injury to guests or their invitees. We recommend guests carry personal travel or property insurance.
• Guests' personal property, including vehicles, is not insured by the property against loss or damage from fire, theft, vandalism, weather, or the acts of others.
• The property is beachfront. Guests use the beach, sea, and any water-related amenities entirely at their own risk. Management is not responsible for injury, drowning, or loss arising from these activities, natural hazards, or weather.
• If a confirmed unit becomes unavailable for reasons beyond our control, we will offer a comparable or upgraded unit at no extra cost, or a full refund if no comparable unit is available.

11. Force Majeure

• Neither party is responsible for a failure to perform caused by events beyond reasonable control, including natural disasters, extreme weather, government action, travel bans or lockdowns, epidemic or pandemic restrictions, strikes, or similar events.
• A booking affected by such an event may be moved to a later date, subject to availability, rather than refunded, at management's discretion, except where local law says otherwise.

12. Governing Law

• These terms are governed by the laws of the Republic of the Philippines.